Refund and Returns Policy

At AVS Pro Defender, we want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Refund and Returns Policy below.

1. Return Eligibility

  • Digital Products: Due to the nature of digital goods, we do not accept returns or offer refunds once the product has been delivered or activated.
  • Physical Products: Returns are accepted within 30 days of receipt for unused and unopened products.

2. Return Process for Physical Products

  • To initiate a return, please contact us with your order number and reason for return.
  • Returns must be sent back in their original condition and packaging.
  • You are responsible for return shipping costs unless the product is damaged or defective.

3. Refund Process

  • Refunds for eligible returns will be processed once the product is received and inspected.
  • Refunds will be issued to the original payment method.
  • Please allow 7-10 business days for the refund to reflect in your account.

4. Damaged or Defective Items

  • If your product is damaged or defective upon arrival, please contact us within 48 hours of delivery with photos of the damage.
  • We will offer a full refund or send a replacement, depending on your preference.
  • Return shipping for damaged or defective items will be covered by us.

5. Non-Refundable Items

  • Any digital product that has been activated or downloaded.
  • Products that have been opened, used, or tampered with.

6. Exchanges

  • We do not offer direct exchanges for physical products. If you wish to exchange an item, please follow the return process and place a new order for the replacement.

7. Order Cancellations

  • Orders can be canceled before they are shipped.
  • Once the order is shipped, it can no longer be canceled, but you may initiate a return for a refund upon receipt.

8. Contact Us

For any questions or issues regarding refunds and returns, please reach out to us at:

📧 Email: info@avsprodefender.com
📞 Phone: 24/7 Support Service
📍 Address: 4239 New York Avenue, City Of Commerce, California 90040, United States